Terms and Conditions

These Terms and Conditions govern access to and use of the MAVO software Platform, provided by MAVO INNOVATION S.R.L. ("Provider" or "MAVO") to the Veterinary Clinic ("Client") and Pet Owners ("End Users").

By accessing and using the MAVO Platform, the Client and End Users fully accept these terms.

These Terms constitute a legal agreement between you, as a natural or legal person ("Client" or "End User") and MAVO INNOVATION S.R.L., with registered office in Mun. Iași, Str. Octavian Cotescu, Nr. 5, Sat Valea Adanca, Camera 3 parter, Județul Iași, registered with the Trade Registry under number J2025094260004, Tax ID RO53043762 ("MAVO" or "we").

1. Definitions and subject of the agreement

• MAVO Platform: A Software-as-a-Service (SaaS) solution consisting of the presentation website, the cloud application and the mobile applications (iOS and Android).
• Client: The Veterinary Clinic that purchases the subscription and usage license from MAVO.
• End User:
  • Client's employees (veterinarians, assistants, etc.) who access the management and medical functionalities.
  • Pet owners who create accounts to view and manage their personal data and their animal's data.
• Subject: The provision of a non-exclusive license to use MAVO functionalities (patient management, inventory, invoicing, reports) for the paid period.
• Force Majeure: Any unforeseeable and unavoidable event, beyond the control of the parties, that prevents the fulfillment of contractual obligations, including but not limited to: natural disasters, pandemics, large-scale cyberattacks, governmental decisions or restrictions, disruptions to telecommunications networks or infrastructure providers.

2. License and platform usage

• License grant: MAVO grants the Client a revocable, non-transferable license to use the Platform for internal purposes specific to veterinary activities.
• Client account: The Client is responsible for maintaining the confidentiality of its employees' access credentials and for all activities carried out under the Clinic's account.
• End User account (pet owner): The Owner is responsible for the security of their own account. By self-registering, the Owner accepts the MAVO Privacy Policy.
• Restrictions: Copying, modifying, decompiling the MAVO Platform or using it to store or transmit illegal or harmful content is prohibited.

3. Functionalities and data

• Client data: All data entered into the Platform by the Client or End Users (including medical records, owner data) remains the exclusive property of the Client/Owner.
• Invoicing and inventory:
  • The invoicing module assists with generating fiscal documents, but the Client is responsible for issuing, recording and ensuring fiscal compliance thereof.
  • The inventory module is a management tool; the Client is responsible for the accuracy of physical stock and values.
• Reporting and profitability: MAVO provides reports and profitability calculations based on data entered by the Client, but does not guarantee financial performance or complete accuracy of projections.

4. Service availability and modifications

• Our commitment: MAVO uses professional hosting infrastructure and modern deployment practices to ensure continuous Platform availability. Our objective is to maintain an availability level of at least 99.9% uptime. We actively monitor system performance and respond promptly to incidents. However, like any software service, the Platform depends on factors that are not always under our direct control — third-party provider infrastructure, telecommunications networks or force majeure events.
• Access and interruptions: In situations involving planned maintenance, security incidents, operational needs or force majeure, MAVO may suspend, modify or temporarily interrupt access to part or all of the Platform. Where possible, MAVO will notify the Client in advance of planned interruptions.
• Terms updates: MAVO may update these Terms and the Platform's functionalities. Updated versions of the Terms will be published on this page and the Client will be notified through the Platform. Continued use of the Platform after notification of changes constitutes acceptance of the new Terms. For substantial modifications, MAVO will require explicit acceptance of the updated Terms within the Platform by the Client's representative (clinic account owner) before continued use of the service.

5. Fees, payments and service suspension

• Subscription: Access to the Platform is provided on a monthly or annual subscription basis, according to the selected pricing plan.
• Payments: Invoices are issued by MAVO at the beginning of the subscription period and are due within 14 days.
• Non-payment: Failure to pay the subscription in full and on time may result in temporary suspension of access to the Platform. If payment is not made within six (6) months from the date of suspension, MAVO will irreversibly delete the Client's data from the system. The Client may request immediate data deletion at any time, through an explicit request confirmed by phone with the clinic account owner.

6. Intellectual property

• MAVO ownership: The MAVO Platform, its name, source code, design, documentation and all associated materials are the exclusive property of MAVO INNOVATION S.R.L., with registered office in Mun. Iași, Str. Octavian Cotescu, Nr. 5, Sat Valea Adanca, Camera 3 parter, Județul Iași, registered with the Trade Registry under number J2025094260004, Tax ID RO53043762, and are protected by copyright law.
• Exception: Data entered by the Client and End Users is not subject to this ownership.

7. Limitation of liability

• Nature of the Platform: The Platform is provided "as is" and "as available", as a software tool for managing clinical and administrative data. MAVO does not guarantee that the Platform will be accessible without interruption, free of errors or completely secure against all cybersecurity risks. The Platform does not replace professional judgment or the Clinic's internal procedures. MAVO makes no other implied or express warranties regarding the operation, availability or suitability of the Platform, except those that cannot be excluded under applicable law.
• Responsibility for use: The Client is solely responsible for medical, business or administrative decisions made based on information from the Platform, as well as for the accuracy of data entered by the Client or End Users. MAVO is not liable for the quality or suitability of services, products or content provided by third parties or accessible through the Platform.
• User-generated content: To the extent that the Platform allows the publication of content (for example, comments or reviews), responsibility for such content lies with the authors. MAVO may refuse to publish or may remove content that violates these Terms or that is reasonably harmful to MAVO, its partners or third parties.
• Limitation of damages: To the maximum extent permitted by law, MAVO shall not be liable for direct or indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profits, revenue, goodwill, business opportunities, data or other intangible losses, arising from or in connection with the use of or inability to use the Platform.
• Maximum liability of MAVO to the Client is limited to the total amount of subscriptions paid by the Client to MAVO in the preceding six (6) months.

8. Client obligations and liability

• Compliant use: The Client undertakes to use the Platform in compliance with applicable legislation, these Terms and professional best practices.
• Indemnification: The Client undertakes to indemnify and hold harmless MAVO from any claims, damages, costs or expenses (including reasonable attorney fees) arising from: (a) use of the Platform by the Client or its employees in violation of these Terms or applicable legislation; (b) data, content or information entered by the Client or the Client's End Users into the Platform; (c) any dispute between the Client and pet owners or third parties, to the extent that it is not directly caused by a proven defect of the Platform.

9. Personal data processing

• Use of the Platform involves the processing of personal data, in accordance with the MAVO Privacy Policy.
• The Client (Veterinary Clinic) understands that, with respect to patient and owner data, it acts as Data Controller, and MAVO acts as Data Processor.
• Data Processing Agreement (DPA) , which details the obligations of each party in accordance with Art. 28 of the GDPR, is an integral and mandatory part of these Terms and Conditions. The Data Processing Agreement is permanently available for review here.
• The Client (Clinic) warrants that it has obtained the necessary legal basis for the processing and transfer of Owner data to MAVO.

10. Termination and data deletion

• Termination: The agreement may be terminated by either party in accordance with the provisions of the subscription agreement or these T&C.
• Consequences: After termination of the agreement, MAVO will retain the Client's data for a period of ninety (90) days to allow for export, after which it will be irreversibly deleted from the system. The Client is responsible for downloading data before final deletion.

11. Final provisions

• Governing law: These Terms and Conditions are governed by Romanian law.
• Dispute resolution: Any dispute shall be resolved amicably. If no agreement is reached, jurisdiction shall lie with the competent courts at the registered office of MAVO.
• Severability: If any provision of these Terms is declared null, invalid or unenforceable by a competent court, the remaining provisions shall remain fully valid and enforceable. The affected provision shall be interpreted or replaced with the closest valid provision that reflects the original intent of the parties.
• Entirety: These Terms, together with the Privacy Policy and the Data Processing Agreement (DPA), constitute the entire agreement between MAVO and the Client regarding the use of the Platform and supersede any prior agreements, understandings or communications.