Terms and Conditions

These Terms and Conditions govern access to and use of the MAVO software Platform, provided by S.C. MAVO TECH S.R.L. ("Provider" or "MAVO") to the Veterinary Clinic ("Client") and Pet Owners ("End Users").

By accessing and using the MAVO Platform, the Client and End Users fully accept these terms.

1. Definitions and contract object

• MAVO Platform: Software-as-a-Service (SaaS) service consisting of the presentation website, cloud application, and mobile applications (iOS and Android).
• Client: The Veterinary Clinic that purchases the subscription and usage license from MAVO.
• End User:
  • Client employees (veterinarians, assistants) who access management and medical functionalities.
  • Pet owners who create accounts to view and manage their personal data and that of their animals.
• Object: Provision of a non-exclusive license to use MAVO functionalities (patient management, inventory, billing, reports) for the paid period.

2. License and platform use

• License grant: MAVO grants the Client a revocable, non-transferable license to use the Platform for internal purposes specific to veterinary activity.
• Client account: The Client is responsible for maintaining the confidentiality of its employees' access data and for all activities conducted under the Clinic's account.
• End user account (owner): The Owner is responsible for the security of their own account. By self-registering, the Owner accepts the MAVO Privacy Policy.
• Restrictions: Copying, modifying, decompiling the MAVO Platform or using it to store or transmit illegal or harmful content is prohibited.

3. Functionalities and data

• Client data: All data entered into the Platform by the Client or End Users (including medical records, owner data) remains the exclusive property of the Client/Owner.
• Billing and inventory:
  • The billing module helps generate fiscal documents, but the Client is responsible for issuing, recording, and fiscal compliance of these documents.
  • The inventory module is a management tool; the Client is responsible for the accuracy of physical stocks and values.
• Reporting and profit: MAVO provides reports and profitability calculations based on data entered by the Client, but does not guarantee financial performance or complete accuracy of projections.

4. Fees, payments and service suspension

• Subscription: Access to the Platform is based on a monthly or annual subscription, according to the chosen pricing plan.
• Payments: Invoices are issued by MAVO at the beginning of the subscription period and are due within 14 days.
• Non-payment: Failure to pay the subscription in full and on time may lead to temporary suspension of access to the Platform and, ultimately, to contract termination and data deletion.

5. Intellectual property

• MAVO property: The MAVO Platform, name, source code, design, documentation, and all associated materials are the exclusive property of S.C. MAVO TECH S.R.L. and are protected by copyright laws.
• Exception: Data entered by the Client and End Users is not subject to this property.

6. Limitation of liability (IMPORTANT FOR COVERAGE)

• Medical decisions: The Platform is a data storage and organization tool. MAVO is NOT responsible for diagnostic errors, treatment, or any medical decision made by the Veterinary Clinic staff based on information from the Platform.
• Data accuracy: MAVO is not responsible for the correctness of data entered by the Client or End Users (owners, employees).
• Indirect damages: MAVO is not responsible for indirect, accidental damages, loss of profit, revenue, or data resulting from the use or inability to use the Platform.
• Maximum liability of MAVO towards the Client is limited to the total amount of subscriptions paid by the Client to MAVO in the last six (6) months.

7. Personal data processing

• Use of the Platform involves processing of personal data, in accordance with the MAVO Privacy Policy.
• The Client (Veterinary Clinic) understands that, for patient and owner data, it acts as Controller, and MAVO acts as Processor.
• The Data Processing Agreement (DPA) , which details the obligations of each party in accordance with Art. 28 of GDPR, is an integral and mandatory part of these Terms and Conditions. The Data processing agreement is permanently available for consultation here.
• The Client (Clinic) guarantees that it has obtained the necessary legal basis for processing and transferring Owner data to MAVO.

8. Termination and data deletion

• Termination: The contract may be terminated by either party in accordance with the provisions of the subscription contract or T&C.
• Consequences: After contract termination, MAVO will retain Client data for a limited period (e.g., 90 days) to allow export, after which it will irreversibly delete it from the system. The Client is responsible for downloading data before final deletion.

9. Applicable law and dispute resolution

• These Terms and Conditions are governed by Romanian legislation.
• Any dispute will be resolved amicably. If no agreement is reached, jurisdiction belongs to the competent courts at MAVO's registered office.